Manual check-in initiated at Bengaluru airport as systems fail due to global IT outage

Bengaluru: Indigo, Air India Express, SpiceJet and Akasa at Bengaluru airport began checking in passengers manually on Friday, issuing handwritten boarding passes, after a global Microsoft outage led to the Navitaire Departure Control System stalling.

Passengers at the Kempegowda International Airport (KIA) in Bengaluru had a harrowing time following the disruption in flight services and were seen anxiously waiting for their delayed flights. The lounge of the KIA was overcrowded due to the disruption in flight services.

“A global outage with the Navitaire Departure Control System (NDCS) has been affecting operations of some airlines across their network, including BLR Airport since 10.40 IST on July 19, 2024,” a Bangalore International Airport Limited spokesperson said in a statement.

Indigo, Akasa, and SpiceJet in Terminal-1 and Air India Express in Terminal-2 are among the affected airlines, BIAL said, adding that the Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) systems are also experiencing disruptions.

“In response to this situation, Indigo, Air India Express, SpiceJet and Akasa have taken proactive measures by initiating manual check-ins to ensure minimal disruption to passengers and flight schedules,” the spokesperson said